At Modnaro, we make every effort to provide you with the highest quality products. If for any reason you are not satisfied with your purchase, below you will find detailed information about our return, refund, and complaint policies.
You have 14 days from the date of receiving your order to request a return or exchange.
Condition of Products:
- Products must be returned in their original condition, unused, and in original packaging.
- Items that show signs of use or damage will not be accepted.
Exceptions:
For hygiene reasons, we do not accept returns of face masks, underwear, or any other sealed products that have been opened after delivery.
Submitting a Return:
To start the return process, please contact our Customer Service Team via email at:
📧 returns@modnaro.com
Alternatively, you can use the contact form available on our website.
After submitting your request, you will receive detailed instructions on how to proceed with your return.
Return Shipping Costs:
The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., receiving a defective or incorrect product).
Refund Process:
Once we receive and approve your return, we will issue a refund to the original payment method used at the time of purchase.
Refunds will be processed within 14 business days of receiving the returned item.
👉 Please note: The refund will cover the cost of the products only. Shipping costs are non-refundable.
Returns for orders placed on modnaro.com should be sent to our UK returns address.
Please send your returns to the following address:
📦 Antar
2 Headway Road,
Wolverhampton,
West Midlands, WV10 6PZ,
United Kingdom
Important:
The return address is intended solely for product returns.
Any other correspondence (e.g., letters or notifications) sent to this address will be returned to the sender.
If you have received a product that is defective, damaged, or not as ordered, you can submit a complaint within 30 days of receiving your package.
Complaint Costs:
We will cover all costs related to complaints, including return shipping fees.
Complaint Resolution:
After receiving your complaint, our team will assess the issue and provide you with the next steps.
If your complaint is approved, we will offer one of the following solutions:
- Repairing the product,
- Replacing the product with a new item,
- or Issuing a refund.
All returns, exchanges, and complaints from UK customers are processed in accordance with local consumer protection laws.
If you have any additional questions, feel free to contact our Customer Service Team:
📧 info@modnaro.com
We’re here to help! 😊
